Frequently Asked Questions
Our FAQ page provides answers to common inquiries regarding ski equipment, maintenance, events, and more, ensuring you have a smooth and enjoyable skiing and snowboarding experience.
Most Common Questions
Is it worth it to get a new helmet every few years?
Helmets have a shelf life!!! We recommend that you replace your helmet every 2 to 3 years.
Read moreHow should my boots fit?
That's a great question! Peoples feet differ in a large variety of ways, and often it takes multiple measurements by trained staff to figure which boots may fit the best. The easiest way to find a proper boot for you would be to visit our shop in person for a custom boot fitting experience.
Read moreSkis and Poles
How do I properly maintain and care for my skis to ensure their longevity?
It's important to properly dry off your skis when returning from the ski resort. Wet skis that aren't dried off properly, leads to rusted edges, which decreases their performance and can cause corrosion to the metal edges. You can remove rust easily with a gummy stone, file, fine sandpaper, or a base grind. Applying a fresh coat of wax to your skis before storing them can help protect the bases from drying out and becoming brittle. This will ensure optimal performance and longevity for your skis.
How often should I wax my skis?
The rule of thumb is every 3-5 ski days, depending on the wax and the snow conditions. If you feel the dreaded “yank” sensation—where your skis feel like they’ve grabbed the snow—that’s a good indicator you might need a fresh wax. You also might feel literally slower than you should be.
Snowboards
How do I properly maintain and care for my snowboard to ensure its longevity?
It's important to properly dry off your snowboard when returning from the ski resort. A wet board that isn't dried off properly, leads to rusted edges, which decreases the performance of the snowboard and can cause corrosion to the metal edge. You can remove rust easily with a gummy stone, file, fine sandpaper, or a base grind. Applying a fresh coat of wax to your board before storing it can help protect the base from drying out and becoming brittle. This will ensure optimal performance and longevity for your snowboard.
Do you offer snowboard tuning services, and what does a typical tuning package include?
Yes, we do offer snowboard tuning services! A Snowboard Full Tune includes a base grind (base structuring & base edge sharpen), side edge sharpening, and infrared or hand wax for the price of $59.99.
Care and Upkeep
What are some tips for maintaining and caring for ski boots to prolong their lifespan?
It's important to remove the liners and insoles to allow them to dry naturally after every use. Prolonged dampness will not only make your ski boots smell bad, but it can also cause the materials to break down quicker. Make sure you do up all buckles and straps. It will help your boots maintain their shape, which is crucial for your comfort. You should set them roughly in the same position as you do for skiing.
How do I properly store my skis during the off-season?
Skis and snowboards alike call for cool, dry storage. Avoid periods of direct sunlight which can lead to warping and the melting of wax. Be sure to store your equipment outside of a ski or board bag. Trapped moisture and extreme temperatures are not good for your equipment.
Helmets
I dropped my helmet on the ground, is it still good?
A helmet’s job is to break when impacted; they aren’t glass slippers so if you simply drop it from a low height you’re probably ok.
Shop Events/RSVP
What types of events or clinics does your ski shop host throughout the year?
Answer
Returns
What’s the return policy for ski equipment?
Answer
Still have Questions?
Phone, email, fill out our contact form or visit us in person on 167th St.
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